Replace the cap securely over the reset button after setting your combination. In order to use this reset button, remove the cap first. Note: This safe includes a red reset button located on the inside of the door and covered with a removable cap. If the shaft spins, please fill out the contact form.Test the handle to confirm proper function. If the shaft does not spin, please slide the hub back onto the shaft to its original location, screw and tighten the first then the second setscrew.Rotate the hub by hand and follow that mark, if the mark stays visible and the hub rotates at least ¾ of a rotation (270 degrees), please contact Customer Service for further assistance Note: If for any reason you are unable to remove the hub, please remove the spokes and in one of the large threaded holes, mark the shaft with a marker. Step 9. Try rotating the shaft with your hand: Step 8. Pull on the hub to remove it from the shaft.
Step 6. Test the handle for proper operation, if handle continues to spin, proceed to Step 7. Step 5. Reinstall the previously removed set screw. Step 4. In the same location, there is a second set screw tighten this screw using the same 5mm Allen Wrench. Step 2. Using the 5mm Allen Wrench, make sure it is tight. Test handle to see if it is still spinning, if the handles still spin, please proceed to Step 3.